Built on Trust, Fueled by Comfort, Driven by Community
At Purple Turtle Heat Pumps, we believe comfort isn’t just a temperature — it’s a feeling of peace, trust, and knowing you’re in good hands. We’re more than a local HVAC company; we’re your neighbors, your problem-solvers, and your partners in home comfort. From our sunny little shop in Duncan, BC, we’ve made it our mission to help Victoria-area homeowners feel confident, cared for, and cozy, every season of the year.
Because at the end of the day, your home should be a haven. And we’re here to help make that happen.
Why the Turtle?
You’ve probably noticed that we’re not your typical HVAC brand. That’s by design.
Our mascot, the cheerful, tool-wielding turtle, isn’t just a cute face. It’s a symbol of everything we stand for: steady, dependable, and always ready to handle any hurdle. Turtles carry their homes on their backs — and we carry your comfort on ours. No rush jobs. No cutting corners. Just solid work, done right the first time.
So when we say “This turtle can handle any hurdle,” we mean it.
How It All Started
Purple Turtle began with a simple idea: homeowners deserve better.
Better service. Better products. Better experiences.
Our founders saw a gap in the HVAC industry — too many customers feeling overlooked, overwhelmed, or flat-out disappointed. So we set out to change that, one heat pump at a time. We focused on honesty, education, and treating people like, well, people.
We didn’t want to be just another service truck on the block. We wanted to be the team you’d actually look forward to calling.
What We Believe In
We’ve built our company on three big promises:
Quality Work, Every Time
We don’t believe in shortcuts. Our team is made up of skilled professionals who are constantly learning, improving, and staying up to date on the latest in HVAC tech. Whether we’re installing a new system or doing a routine maintenance check, we treat every job like it matters — because to you, it does.
Transparent, Honest Pricing
No surprises. No upsells. No “we’ll have to get back to you” quotes. We walk you through your options, explain everything in plain language, and give you pricing you can trust. It's your home, and you deserve to feel confident in the decisions you're making for it.
Lasting Comfort
We’re not here to patch problems and disappear. Our solutions are built for the long haul — energy-efficient, environmentally conscious, and tailored to your lifestyle. We think ahead, so you can relax now and later.
Who We Serve
We proudly serve homeowners across Greater Victoria and beyond — from the Gulf Islands to Mill Bay, Langford to Sidney, and everywhere in between. Our customers come from all walks of life, but they all share one thing in common: they want a team that shows up, follows through, and genuinely cares.
Whether you’re upgrading your heating system, prepping your home for summer, or finally replacing that old, noisy furnace, we’re here to help you do it right — and feel good about it.
Meet the Team
We’re a tight-knit crew of local technicians, support staff, and comfort consultants who love what we do. When you call us, you won’t get a robot or an overseas call center. You’ll talk to someone who lives in your community, understands your climate, and is ready to get to work.
From our customer care reps who answer your questions with a smile, to our technicians who take the time to explain your options without pressure, we’re all here to make your life easier. And maybe make you smile a little, too.
Not Just a Business — A Neighbor
Community matters to us. That’s why we don’t just work here — we give back, too. Whether it’s supporting local charities, helping seniors with emergency repairs, or rolling up our sleeves for community events, we’re always looking for ways to be more than just a service provider.
We’re grateful for the trust our neighbors have placed in us, and we take that seriously. When you let us into your home, we want you to feel like you’ve welcomed a friend, not a contractor.
What Makes Us Different
Sure, there are plenty of HVAC companies out there. But here’s what makes Purple Turtle, well, Purple Turtle:
We lead with integrity
No pressure tactics, no cutting corners — just solid, straightforward service.
We speak your language
You don’t need to know what a “two-stage compressor” is — we’ll walk you through it (only if you want us to).
We stick around
Our service doesn’t end after installation. We’re here for the long haul, with warranties, maintenance plans, and friendly check-ins.
We’ve got heart
From our quirky turtle mascot to our commitment to kindness, we believe in making people feel good, inside and out.
Our Promise to You
We’re here to take the stress out of home heating and cooling. That means clear answers, dependable service, and zero pushiness. We’ll always show up when we say we will. We’ll always clean up after ourselves. And we’ll always treat your home like it’s our own.
We’re not perfect, but we’re honest, hard-working, and constantly trying to be better. That’s our promise.
Ready to Meet Your Comfort Crew?
Whether you’re new to the area, dealing with an unexpected breakdown, or finally ready to upgrade your system, we’d love to help. Give us a call, shoot us a message, or stop by our shop. We’re here, we’re local, and we’re ready to get to work. Because comfort is more than just a temperature — it’s peace of mind. And around here, peace of mind starts with Purple Turtle.