What we collect
When you request a quote or contact us, we collect the information you provide — typically your name, address, phone number, email and details about your home and HVAC needs. If you visit our website, we may collect standard analytics data such as pages viewed and general location, through cookies and tools like Google Analytics.
How we use it
We use your information to respond to enquiries, schedule and perform services, prepare quotes, process rebates on your behalf, and follow up about your project. We do not sell your personal information to anyone.
Sharing
We share information only as needed to deliver our services — for example, with rebate program administrators (with your consent), financing partners you choose to use, and service providers who help us operate. We require them to protect your information.
Retention & security
We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable safeguards to protect it.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, or withdraw consent (subject to legal and contractual limits). To make a request, contact us at info@callpurpleturtle.ca or 250-510-8888.
SMS / text messaging
If you provide your mobile number, we offer two separate SMS programs, each with its own opt-in — marketing consent is always collected separately from other consents.
Customer care messages. If you opt in to customer-care texts, we may send appointment confirmations and reminders, service updates, quote follow-ups and review requests related to your request or project.
Marketing messages. If you separately opt in to marketing texts, we may send seasonal promotions, rebate deadlines and maintenance reminders. Marketing consent is never a condition of purchase.
For both programs: message frequency may vary and message and data rates may apply. You can opt out of either program at any time by replying STOP, or get help by replying HELP or contacting us at 250-510-8888.
SMS consent is not shared with third parties or affiliates. We do not sell or share your mobile information or your text-messaging opt-in with anyone for their own marketing.
Changes
We may update this policy from time to time. The current version is always posted on this page. Last updated August 2026.