What we collect
When you request a quote or contact us, we collect the information you provide — typically your name, address, phone number, email and details about your home and HVAC needs. If you visit our website, we may collect standard analytics data such as pages viewed and general location, through cookies and tools like Google Analytics.
How we use it
We use your information to respond to enquiries, schedule and perform services, prepare quotes, process rebates on your behalf, and follow up about your project. We do not sell your personal information to anyone.
Sharing
We share information only as needed to deliver our services — for example, with rebate program administrators (with your consent), financing partners you choose to use, and service providers who help us operate. We require them to protect your information.
Retention & security
We keep personal information only as long as needed for the purposes above or as required by law, and we use reasonable safeguards to protect it.
Your rights
You may request access to the personal information we hold about you, ask us to correct it, or withdraw consent (subject to legal and contractual limits). To make a request, contact us at info@callpurpleturtle.ca or 250-510-8888.
Changes
We may update this policy from time to time. The current version is always posted on this page. Last updated June 2026.