Information on this site
We work hard to keep our content accurate, but information on this website is provided for general guidance only and may change without notice. Pricing, rebate amounts, equipment availability and program rules are subject to change — your written quote is the authoritative document for your project.
Rebates
Rebate amounts shown are program maximums, subject to program rules and funding. Eligibility is determined solely by the program administrators (such as CleanBC and BC Hydro). We help you apply but cannot guarantee approval or amounts.
Intellectual property
The content, logos and branding on this site are the property of Purple Turtle Home Services Ltd. and may not be copied or reused without permission.
Limitation of liability
To the extent permitted by law, Purple Turtle Home Services Ltd. is not liable for any loss arising from reliance on information on this website. Our services are governed by the separate written agreements you sign with us.
SMS Terms of Service
We offer two separate SMS programs. By opting in to customer-care messages (via our web form checkbox, during a call, or in person), you agree to receive SMS text messages from Purple Turtle Home Services Ltd. (Purple Turtle Heat Pumps) about your request or project — appointment confirmations and reminders, service updates, quote follow-ups and review requests. By separately opting in to marketing messages, you agree to receive promotional texts such as seasonal offers, rebate deadlines and maintenance reminders. Marketing consent is collected separately from all other consents and is not a condition of purchase.
- Message frequency may vary.
- Message and data rates may apply.
- To opt out at any time, text STOP.
- For assistance, text HELP or visit https://www.callpurpleturtle.ca/ or call 250-510-8888.
- By opting in, you confirm that you are 18 years of age or older.
- Mobile carriers (such as Telus, Rogers and Bell) are not liable for delayed or undelivered messages.
- SMS consent is not shared with third parties. See our Privacy Policy for details.
Governing law
These terms are governed by the laws of British Columbia, Canada. Questions? Contact info@callpurpleturtle.ca or 250-510-8888. Last updated August 2026.